Fierce Hockey Program Definitions

Class Bundles
A month of classes on a selected day of the week, booked together at a reduced per-class rate. Absences and rebooking are managed through the Fierce Portal. All rebooking must follow Fierce Hockey’s Absence & Rescheduling Policy.

Single Drop-In Classes
Individual classes booked without a monthly commitment. Drop-in classes can be booked up to one month in advance at the drop-in rate and cannot be rescheduled.

Programs (Including LTS/LTP Weekend Programs)
A series of sessions designed to help players progress toward the next level. Program dates, schedules, and registration options are listed in each program description. Make-up classes for absences must be scheduled within the program dates, in accordance with Fierce Hockey’s Program Make-Up Policy.

Camps (Summer, Winter, PA Day, March etc)
Hockey training programs held over one or more designated days. Camp dates, daily schedules, and registration options are listed in each camp description.

Classes Refund Policy (Bundles, Drop-in Classes)

Please be aware that all refunds for Classes (Bundle or Drop-in) are processed minus a 10% processing fee. This fee is applied by our payment processor and is non-refundable, even when a refund is issued. We are committed to providing a seamless refund process, and this fee helps cover the cost of the original transaction.

Classes Refund Policy 

• Cancellations more than 30 days before classes (Sept-June):
  • 90% Refund
• Cancellations between 30 and 14 days before the start of classes (Sept-June):
  • 65%
• Cancellations less than 14 days before the classes (Sept-June):
  • 40%

Marking an Absence -  (Bundles - available for Bundles ONLY)

You can mark an absence up to 6 hours before the scheduled class start time. Once a class is marked as absent within this window, a make up in can be scheduled within 30 days of marking absent.

Absences marked less than 6 hours before the start time are not eligible for a make up or be re-scheduled.

All absences must be scheduled by the parent through the Fierce Portal.

Re-scheduling a Make-Up Class from Bundles

Make ups are based on availability in another class of the same age group and skill level. Make ups can be scheduled up to 30 days from the date of absence through the Fierce Portal.

All make ups must be scheduled by the parent through the Fierce Portal.

Drop-in Classes

Drop-in Classes can not be rescheduled.

Program Refund Policy (Weekend LTP/LTS Programs)

Programs are a series of sessions that build skills and help skaters and players progress toward the next level. This policy applies to Program sessions, including Saturday and Sunday Learn to Skate and Learn to Play Programs.

Report an absence at least six hours ahead of Program Session

Parents must mark the absence in the Fierce Parent Portal at least six hours before the scheduled session start time. This gives us time to adjust staffing and offer the spot to someone on the waitlist. Late notices and missed sessions without notice are ineligible for make-ups.

Learn to Skate: To maintain our coach-to-skater ratio, an absence qualifies for a make-up only if you give at least six hours’ notice and Fierce Hockey can cancel the instructor’s assignment for that session.

Complete your make-up in Weekday Classes before the Program ends

Book an eligible make-up through the Fierce Portal. You can choose another day when the same Program runs or a weekday class for the same age group and skill level. All make-ups are subject to availability and must take place before your registered Program ends.

Illness & Exceptional Circumstances

If illness or another exceptional circumstance prevents you from meeting the notice requirements, email hello@fiercehockey.com. Requests will be reviewed individually. Any exception, including a make-up class, is subject to approval and availability.

Program Payment & Refund Policy

Payment

Fierce Hockey charges the full Program fee to the credit card on file at registration.

Cancellations & Refunds

For Programs running from September through June, refunds are based on when Fierce Hockey receives your cancellation before the Program’s first scheduled session. All refunds are subject to a non-refundable 10% processing fee.

• Cancellations more than 40 days before the first session of the Program
  • 90% Refund
• Cancellations between 10 to 40 days before the first session, inclusive
  • 65% Refund
• Cancellations less than 10 days before the first session:
  • 40% Refund

Program Waitlist

If your preferred Program time is sold out, please join the waitlist for that Program. 

Only book an earlier or alternate Program if you plan to attend it. Booking another Program does not move you up the waitlist or change your waitlist timestamp. All Program registrations are subject to our cancellation policy, and any applicable processing fees will apply.

Camp Refund Policy:

Because summer camps require advance staffing, ice bookings, and limited roster spots, our summer programs follow a stricter refund policy:

• Cancellations more than 90 days before camp:
  • 90% Refund
• Cancellations between 90-45 days before camp:
  • 40% Refund
• Cancellations less than 45 days before camp:
  • No refunds. Camp credit may be issued only if the spot is re-filled.

Camp illness & Sick Day Policy

We understand that illness happens and will do our best to accommodate families. Players who miss camp due to illness may receive a refund for a maximum of 2 camp days.

For illness-related absences beyond 2 days, no additional refunds will be issued. However, the remaining missed days may be used toward another eligible camp within the same calendar year at a 75% discount off the regular daily rate, subject to availability.

Full-week absences due to illness are not eligible for a full refund. This policy helps us balance flexibility for families with the advance costs of staffing, ice bookings, and reserved camp spots.

Thank you for understanding!